Online Backup Manager (OBM) Client

These guides are related to the local OBM client installation and include helpful tips and guides for using the client and troubleshooting errors.

Modifying Java Heap Size Setting of The OBM
Issue The OBM is not running correctly and it is reccommed you the allocate the OBM application additions system resources. Resolution ...
Wed, 29 Sep, 2021 at 9:31 AM
Updating Recipient Of Backup Reports
Issue You wish to change the destination or add a secondary mailbox for receiving backup reports. Resolution To add or replace a recipient fo...
Wed, 11 Aug, 2021 at 10:14 AM
Index.b2b is in use by another application
Issue The backup job reports an error similar to the example below:  [h] Unable to open server file list, "D:\1522853228283\Predefined...
Wed, 11 Aug, 2021 at 10:02 AM
The statement BACKUP LOG is not allowed while the recovery model is SIMPLE
Issue A SQL backup at transaction log level has the following warning: [warn] [Microsoft][ODBC SQL Server Driver][SQL Server]The statement BACKUP...
Tue, 3 Aug, 2021 at 9:26 AM
Migrating A Backup Set To A New Server
Objective Backup set and data needs to be moved to run on a new server. Solution: Moving the OBM/Updating Backup Sets 1. Install  the ...
Tue, 20 Jul, 2021 at 4:34 PM
Running A Data Integrity Check
Issue: Backup report contains one of the following error messages • Failed to initialize RemoteBDB.Cloud. Error=[BlockDBConfig.readConfig] unknown d...
Tue, 13 Jul, 2021 at 11:05 AM
Scheduled Backup Reporting As "Missed"
The most common causes for missed backups have been listed below: Cause The client machine was shut down or in hibernation mode at the start time of...
Fri, 9 Jul, 2021 at 5:08 PM
Force Stop A Stuck Backup
Issue: Backup has been stuck from progressing any further and needs to be force stopped and restarted Resolution: 1. Right click the OBM clie...
Fri, 9 Jul, 2021 at 5:00 PM
Clearing Data From Retention
Issue: A large amount of data has been shifted to retention and has caused the account to go over its allocated storage quota limit. The data is non-...
Fri, 9 Jul, 2021 at 4:59 PM