Online Backup Manager (OBM) Client

These guides are related to the local OBM client installation and include helpful tips and guides for using the client and troubleshooting errors.

Increasing Timeout Thresholds In The OBM
Issue Due to slow or unstable connect the following errors may appear in the backup Failed to upload file "1635517356315/blocks/2022-04-22-18-00-0...
Thu, 5 May, 2022 at 10:50 AM
Encryption Key Is Invalid
Issue You have the error "Encryption key is invalid" on your backups Resolution When this error occurs you will need to re-enter th...
Mon, 4 Apr, 2022 at 12:28 PM
OBM Installation Packages
Issue You need to install the obm but do not have the original install link sent out by vitanium when you placed the order or this is now out of date...
Mon, 14 Mar, 2022 at 4:49 PM
[WNetUseConnectionW] The network path was not found. (Error code=53)
Issue The message "[WNetUseConnectionW] The network path was not found. (Error code=53)"   appears when trying to change backup set settin...
Thu, 3 Mar, 2022 at 11:04 AM
Migrating A Backup Set To A New Server
Objective Backup set and data needs to be moved to run on a new server. Solution: Moving the OBM/Updating Backup Sets 1. Install  the OBM on th...
Tue, 22 Feb, 2022 at 2:38 PM
Temp Directory Limitations for System State/ Windows System Backups
Issue Creation of a system state backup or Windows system backup fails due to an invalid temp directory being selected Resolution Please ensu...
Wed, 12 Jan, 2022 at 3:57 PM
Java Errors When Logging into OBM
Issue An error such as below or similar is appearing when trying to login to the OBM client Resolution This will normally be caused b...
Fri, 17 Dec, 2021 at 11:39 AM
Client Host Limit Exceeded But No Access to Installation
Issue You have the error Client Host Limit exceeded but have no access to the machine to uninstall the obm. Resolution If the machine has been deco...
Wed, 8 Dec, 2021 at 12:21 PM
Failed to initialize RemoteBDB.Cloud. Error=[CloudManager.mirrorDown] Failed to mirror directory. Reason = "java x.crypto.BadPaddingException: pad block corrupted"
Issue Your backup contains an error similar to below: Failed to initialize RemoteBDB.Cloud. Error=[CloudManager.mirrorDown] Failed to mirror d...
Mon, 6 Dec, 2021 at 10:01 AM
Modifying Java Heap Size Setting of The OBM
Issue The OBM is not running correctly and it is reccommed you the allocate the OBM application additions system resources. Resolution ...
Wed, 29 Sep, 2021 at 9:31 AM