Issue:

A large amount of data has been shifted to retention and has caused the account to go over its allocated storage quota limit. The data is non-critical and can be deleted.

Resolution:

To selectively delete backup data using the OBM:

1. Login on the OBM client

2. Go to the utilities tab

3. Select the 'Delete Backed up Data' utility

4. Select the desired backup set and destination

5. Ensure you have selected Choose from ALL files NOT Delete all Data

6. Use the file explorer to select the data you want to purge - data in retention will be greyed out.

Once data is purged it is non-recoverable and permanently removed from the cloud storage. It is also recommended to ensure the data is not still in the backup source configuration, as it will re-upload if it is still selected to be backed up.